What information do I need to make a claim?
It is important that you obtain as much documentation as possible at the time the situation occurs, as it can be difficult to obtain some documents. 

Get a written medical report or certificate from your treating doctor or specialist that clearly explains the medical condition.

Keep originals of all documents that you submit electronically.

Lodge your claim at the latest within thirty (30) days of the situation that gives rise to your claim.
How do I make a claim?
Making a claim is straightforward

Claim online

Or email us at

How long does it take to process a claim?
We will process your claim as quickly as we can.

This will be helped a lot if you can be sure to have as much of the necessary documentation to submit with your claim. 

Once we have all the information we need, your claim will be processed within two business days of us receiving a completed online claim.

We will let you know in writing if we need additional information.