FAQs

What information do I need to make a claim?
It is important that you obtain as much documentation as possible at the time the situation occurs, as it can be difficult to obtain some documents. 

Get a written medical report or certificate from your treating doctor or specialist that clearly explains the medical condition.

Keep originals of all documents that you submit electronically.

Lodge your claim at the latest within thirty (30) days of the situation that gives rise to your claim.
How do I make a claim?
Making a claim is straightforward

Claim online

Or email us at ahclaims@agileunderwriting.com
How long does it take to process a claim?
The insurers will process your claim within the rules set out in the General Insurance Code of Practice.

This will be helped a lot if you can be sure to have as much of the necessary documentation to submit with your claim. 

Once the insurers have all the information we need, your claim will be processed within ten business days of receiving a completed online claim and information.

The insurer will let you know in writing if they need additional information.
How do I get in touch with Customer Service?
General customer enquiries on the Hustle product can be emailed to hustlecover@agileunderwriting.com
When is my insurance valid?
Your insurance is valid from the moment you take out the policy.

You will be insured with Hustle by Coverhero until your policy expires in 12 months.

For example, you take out Hustle by Coverhero for your new gig on 1st February 2019. You’ll be insured from 1st February 2019 until 11:59 pm 31st January 2020. Sweet!
Can I cancel?
Life’s busy.  Things change quickly.  If you change your mind in the first two weeks of purchase, you can cancel your policy and get a full refund.  If you have already made a claim or are in the process of making a claim with us, your policy cannot be cancelled.

Email hustlecover@agileunderwriting.com to cancel your policy

Who are our insurance partners?
Coverhero has arranged for Agile Underwriting Services Pty Ltd to provide Hustle by Coverhero, underwritten by Certain Underwriters at Lloyd's. Terms, conditions, limits and exclusions apply.

Coverhero operates as an authorised representative of Enva Australia Pty Ltd, a company that specialises in helping its clients achieve their goals and guiding their choices as their trusted partner in financial services.
What do I do if I have a complaint?
If you have a complaint about a policy issued by Agile Underwriting Pty Ltd please use the following process.
What do I do if I have a complaint about the website?
If you want to get in touch regarding any issues with this website please send us an email, we would love to hear from you help@hustlecover.com.
Is COVID-19 covered by Hustle?
We do not exclude cover due to COVID-19.
However some terms and conditions do apply.
What are the special terms applicable for claims arising due to COVID-19?
While our normal excess period is 14 days, in the event of a COVID-19 related claim, it will be subjected to a 30 day excess period. Specifically,
all claims arising from:
a) Coronavirus disease (COVID-19); or
b) Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2); or
c) any mutation or variation of SARS-CoV-2;
will be subject to a thirty (30) days excess period.