It is important that you obtain as much documentation as possible at the time the situation occurs, as it can be difficult to obtain some documents.
Get a written medical report or certificate from your treating doctor or specialist that clearly explains the medical condition.
Keep originals of all documents that you submit electronically.
Lodge your claim as soon as is reasonably practicable of the situation that gives rise to your claim
The insurers will process your claim within the rules set out in the General Insurance Code of Practice.
It will help a lot if you can be sure to have as much of the necessary documentation to submit with your claim.
Once the insurers have all the information they need, your claim will be processed within two business days of receiving a completed online claim and information.
The insurer will let you know in writing if they need additional information.