Complaints

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What if I have a complaint?

If you have a complaint about a policy issued by Agile Underwriting Pty Ltd, please use the following process.

What if I have a complaint regarding the customer experience and website?

Please contact the Hustle by Coverhero team directly via email

How long does it take to process a claim?

The insurers will process your claim within the rules set out in the General Insurance Code of Practice.

It will help a lot if you can be sure to have as much of the necessary documentation to submit with your claim.

Once the insurers have all the information they need, your claim will be processed within two business days of receiving a completed online claim and information.

The insurer will let you know in writing if they need additional information.

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